[On the Scene] The Call Center: A Boundary That Viruses Can Cross—But Human Rights Do Not / Kim Gwan-uk

The Quarterly Changbi 188, Summer 2020

 

Abstract

Discussing poor labor condition of customer-service workers in call centers, still quite invisible despite temporary attention after a recent mass infection case, medical anthropologist Kim Gwan-uk depicts vivid stories of people whose human and health rights are being violated. Kim’s argument is convincing: that viruses can threaten us any time across the barrier line, unless we provide healthier environments for the actual places of living.